ISO 20000:2011 - IT Services Management Systems
ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2011 is based on the ITIL (Information Technology Infrastructure Library) framework.
ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost-effective and quality IT service.